Shipping policy

1. Delivery & Processing Times

Standard In-Stock Items: Orders containing only in-stock items are processed within 1-2 business days. Once shipped, delivery typically takes 1-3 business days depending on the carrier.

Pre-Sale / Made-to-Order Items: To minimize waste and ensure quality, specific items in our store are sold on a pre-sale basis.

  • The Process: We collect orders over a specific period, place a bulk production order with our manufacturer, and then ship the items to you.
  • Delivery Time: Please allow 4-6 weeks for delivery from the time you place your order.
  • Updates: We will notify you via email when production is complete and your order is on its way.

Mixed Orders (In-Stock + Pre-Sale): If your order contains both in-stock items and pre-sale items, we will ship the entire order together once the pre-sale items are ready (in 4-6 weeks).

  • Note: If you wish to receive the in-stock items immediately, please place two separate orders.

2. Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout.

  • Free Shipping: We offer free shipping on orders over 500 DKK

We currently utilize BRING, GLS, DAO for our deliveries.

3. Order Status & Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

4. Unclaimed Packages

If you do not pick up your package from the parcel shop (Pakkeshop) within the carrier's deadline (usually 7-14 days), the package will be returned to us. We reserve the right to deduct a return handling fee of 49 DKK from your refund to cover the return shipping costs.

5. Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately at contact@permapadel.com so that we can evaluate the issue and make it right.

6. Company Address

Perma Padel ApS Centrifugevej 374 2800 Kongens Lyngby Denmark